Welcome to viagogo

Help Centre

Sign in to get help with your orders or account

I haven't received an email confirming my order

There may be a few possible reasons why you have not yet received a confirmation email for your order.


1 - Your order didn't complete due to a payment issue - check your Purchases for more details

2 - You made a typo in your email address - go to our Help signing in page & choose 'I don't know the email I registered with'

3 - You have 2 accounts - try logging in again with a different email address or through Facebook

4 - Your Spam folder is blocking our emails - add us to your allowed senders list


If you are still experiencing issues, go to our Help signing in page & choose 'I don't know the email I registered with' and we will help locate your order.

Did you find this answer helpful? Yes No
Why wasn't this helpful?
I understand the answer but I don’t like it
I don’t understand the answer
I can’t find the question I want to ask
Regional Settings
  • Country: South Africa
  • Language: English (UK)
  • Currency: R South African Rand
Copyright © viagogo AG 2017 Company Details
Use of this web site constitutes acceptance of the Terms and Conditions and Privacy Policy
- : web01 : -